Frequently asked questions (FAQs).


We thought it might be helpful to jot down a few answers to some of the questions you might have, which we’ve grouped into the four categories below: events, reservations, purchase options, and safety and weather.

Safety and weather


Events

How many people can you host at a People, Plates & Places event?

Our outdoor dining experiences cater for a minimum of 30 to a maximum of 190 guests, depending on the season and selected location. Whilst we do not wish to cancel any event, we believe that any less than 30 guests will detract from the remarkable occasion we seek to create. Should an event be deferred, your ticket will be refunded or you can transfer it to another event within 12 months.

How long do People, Plates & Places events go for?

We plan our functions to unfold over a four to five hour period.

What can I expect at a People, Plates & Places event?

On arrival, guests are welcomed and invited to mingle while being served appetisers and beverages showcasing our featured ingredients. Local producers and growers, together with our host chef, will provide insight and context for their menu contributions. A brief guided tour of our selected venue culminates at the outdoor table setting where the remaining four meal courses are served, accompanied by wines and beers that complement our ‘hero of the dish’ ingredients.

How will I know where to go for the event?

We e-mail our confirmed guests a welcome kit, including directions to the selected venue, two to three weeks prior to the event. After completing your reservation, we ask that you ensure our e-mail address (reservations@peopleplatesplaces.com.au) isn’t getting trapped in your spam filter. We will also ask you to provide a preferred telephone number and contact details for the purposes of the dining event.

What should I wear?

We encourage you to dress casually and comfortably, not only to match the time of year but also the selected venue. We will advise on appropriate items of clothing in our welcome kit - such as enclosed flat shoes suitable for uneven ground, a warm jacket, a hat and so on if we are dining at a working farm or an exposed area. As our lunches extend over four to five hours, cooler evenings can set in, so it is wise to come prepared for some vagaries in the weather.   

Can you cater for wheelchair access?

We will always endeavour to ensure our long table lunches are wheelchair friendly. However, as we try to host our lunches in unique environments - such as in a paddock or plantation where the produce is grown - this will not always be possible. Our standard practice for each of our scheduled lunches is to advise the extent of wheelchair accessibility, consistent with safety and risk management requirements.

We do therefore ask that you advise, at the time of ticket purchase, if wheelchair access is required. We will then discuss the level of accessibility with you so as to agree a safe solution.

What will be on the menu?

Our guest chef will prepare the dining menu a couple of weeks in advance of the event to ensure the freshest seasonal ingredients are available. Our dining menu is provided to each guest once seated at the long table.

Can you accommodate dietary restrictions and food allergies?

Provided we receive adequate notice (generally two or more weeks before an event), most of the more common restrictions or allergies can be catered for: gluten free, lactose intolerance, certain nuts and seafood. However, given the nature of our dining experience, it is not possible to accommodate strict restrictions such as vegan or medical diets, or severe food allergies.  Therefore we ask that you contact us in regard to any dietary restrictions at the time of ticket purchase and at least two weeks prior to the dining event. 

Do you serve alcohol at People, Plates & Places events?

Our catered long lunches include alcoholic beverages with appetisers on arrival, and wine and beer pairings with the main courses. We take our duty of care in serving alcohol responsibly very seriously. Therefore we encourage you to arrange a designated driver or an alternative transport service to take you home safely.

Can you accommodate pets?

As much as we love pet animals, our health regulations exclude their participation in our dining events. 

Can you host private functions?

We are able to cater for private functions given sufficient notice and space for our long table set up. We welcome your approach to discuss any function you might have in mind, by e-mailing us at reservations@peopleplatesplaces.com.au

I’ve got an idea for how to improve People, Plates & Places events, how can I pass this on?

We welcome your feedback and suggestions for food themes, locations, timings and any other ideas you might wish to share to help ensure our long table lunches remain memorable occasions.

 

Reservations

How and when can I make a reservation for an event?

Our website shows event details in a six monthly calendar for which reservations can be made online – please refer to the ‘upcoming events’ section of our home page.  You can then choose your preferred long table lunch event, input the number of tickets required and then proceed to the checkout.

Can you host larger groups?

We can accommodate larger groups at our long table lunches. All we ask is that you let us know at the time of registration so that we can seat your party together. Otherwise we do not assign seating as we prefer to encourage our guests to mingle and make new friends with people who similarly enjoy exceptional dining and unique environments.

I’ve purchased tickets, but I can’t attend the event.  What are my options?

We do understand that circumstances can change, at times unexpectedly. However, while we do invite you to transfer your tickets to others we do not provide refunds for cancellations. In this circumstance we ask that you advise the contact details of the new guests to us a minimum of 24 hours in advance of the event.

Is there a waiting list for sold out events?

Our tickets are transferrable but non-refundable. Therefore once each long table lunch is sold out it is less likely seats will become available. However, by contacting reservations@peopleplatesplaces.com.au, we can do our best to link you with short notice cancellations.

Can you host children at People, Plates & Places events?

Our long table lunches are casual events intended for adults with alcohol served. As a mark of respect for all our guests, and also because these occasions are lengthy, we ask that children do not attend.  

I have a gift certificate, how can I make a booking?

Once you’ve selected the event that you’d like to attend, please contact us via e-mail or phone with the event, guest and gift certificate details.

 

Purchase options

How much do People, Plates & Places events cost?

Our ticketed dining events start at around $200 per person, plus a payment processing fee of $6 (inc. GST) per booking. This fee includes our welcome appetisers and beverages, followed by the remaining four courses with matched wines and beers while seated outdoors at the long table.

What payment options do you offer?

We currently accept payment by major credit card (Visa or Mastercard) or PayPal.  All payments must be made online, via our website.

Do you sell gift certificates?

We sell gift certificates in multiples of $200 through our website. We request your contact details at the time of purchase, after which we’ll contact you via e-mail to obtain additional details of the recipient. Please note that gift certificates do not in themselves provide priority access to tickets and nor are they refundable/exchangeable for cash. A payment processing fee of $6.00 (inc. GST) also applies to each gift certificate order.

 

Safety and weather

What happens when it rains?

In the event of inclement weather on the day of the event, in particular rain or storm events, we will have a backup dining facility available. We do however recommend you monitor the weather and dress appropriately for the occasion.

In the event of an extreme weather forecast, we undertake to notify all guests in advance. In such an event, your ticket will be transferable to another event within 12 months.